PRIVACY POLICY
Last updated September 30, 2023
Welcome to HomeSpruce, Inc., doing business as HomeSpruce ("HomeSpruce", "we", "us", or "our"). Your privacy and personal information are important to us. Please contact us at info@homespruce.com if you have any questions or concerns about our policy or our practices regarding your personal information.
You trust us with your personal information when you use our website https://www.HomeSpruce.com. It is very important to us to protect your privacy. The purpose of this privacy policy is to explain in the clearest possible way what information we collect, what we do with it, and what rights you have. Taking the time to read through it carefully is important, so we hope you will do so. Please discontinue using our Sites and our services if you disagree with any of the terms in this privacy policy.
We refer to them collectively in this policy as the "Services" if they are collected through our website (such as https://HomeSpruce.com) or any associated services, sales, marketing or events (we refer to them collectively in this policy as the "Services").
We encourage you to read this privacy policy carefully in order to make informed decisions about how we use your personal information.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE USE YOUR INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS POLICY?
- HOW CAN YOU CONTACT US ABOUT THIS POLICY?
- Use of Your Profile Pictures and Other Job-related Picture
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.
When you express an interest in knowing more about us or our products and services, participate in activities on the Services, or otherwise contact us, we collect personal information about you.
We collect personal information about you based on the context of your interactions with us and the Services, the choices you make, and the products and features you use. We may collect the following types of personal information:
We collect personal information about you based on the context of your interactions with us and the Services, the choices you make, and the products and features you use. We may collect the following types of personal information:
Information that is publicly available. The data we collect includes first name, maiden name, last name, and nickname, as well as current and former addresses, phone numbers, and email addresses.
Information about credentials. For authentication and account access, we collect passwords, password hints, and similar security information.
Please notify us if any of your personal information changes, and make sure that it is true, complete, and accurate.
Our Home Data.ai collects information about your property. Contractor professionals can use our Home Data.ai tool to request bids and offers from various contractors. Some of the information submitted may be personal, such as the homeowner's name, email address, phone number, home address, and timeframe for repairs. The homeowner may also submit information about the property, such as the address, home condition, interior amenities, and details about the property's condition. The information will be shared with the contracting professional working the homeowner and with any business entities who routinely work on the repair and renovation of homes.
Automated collection of information
When you visit our Services, some information - including your IP address and/or your browser and device characteristics - is automatically collected.
When you visit, use, or navigate the Services, we automatically collect certain information. Your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information are not tied to your specific identity. Our primary use for this information is to maintain the
security and operation of our Services, as well as to perform internal analytics and reporting.
A similar technology, such as cookies, is also used by many businesses to collect information.
HOW DO WE USE YOUR INFORMATION?
Briefly, we use your information to fulfill our contractual obligations to you, comply with our legal obligations, or with your consent.
Below are some of the purposes for which we use personal information collected through our Services. The processing of your personal information is based on our legitimate business interests, on the performance of a contract with you, and/or according to our legal obligations. Listed below are the specific processing grounds we rely on for each purpose.
The information we collect or receive is used as follows:
Briefly: We only share information with your consent, to comply with laws, to provide you with services, or to protect your rights.
The following legal basis may be used to process or share data:
Using your personal information for a specific purpose requires your specific consent.
When it is reasonable for us to do so, we may process your data for legitimate business purposes.
Your personal information may be processed in order to fulfill a contract we've entered into with you.
In response to a court order or subpoena (including to public authorities for national security or law enforcement purposes), we may disclose your information to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
In the event of a violation of our policies, suspected fraud, situations that involve potential threats to personal safety, illegal activities, or as evidence in litigation in which we are involved, we may disclose your information.
The following situations may require us to process your data or share your personal information:
Third-party service providers, such as vendors, consultants, and consultants. In order to perform services for us or on our behalf, we may share your data with third-party vendors, service providers, contractors or agents. Services such as payment processing, data analysis, email delivery, hosting, customer service, and marketing are examples. On the Services, we may allow selected third parties to use tracking technology, which will allow them to collect data about how you interact with the Services. A variety of things can be done with this information, including analyzing and tracking data, determining the popularity of certain content, and understanding online behavior. No information we collect from you is shared, sold, rented or traded with third parties for promotional purposes unless specifically described in this Policy.
The transfer of a business. Our company may share or transfer your information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Advertisers from outside the site. If you visit the Services, we may serve ads from third-party companies. In order to provide advertisements about goods and services of interest to you, these companies may use information about your visits to our Website(s) and other websites, which may be contained in web cookies.
Business Partners. If you are interested in certain products, services, or promotions, we may share your information with our business partners.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Like most online services and mobile applications, we and our third-party service providers may use cookies, web beacons, and similar tracking technologies to collect information about your activity from the computer or devices you use to access the HomeSpruce platform. A cookie is a file saved on a user’s hard drive that stores certain information about user activity. Users must agree to let cookies be saved for them, and most web browsers are set to accept cookies by default. Although you can modify your browser/device settings to reject cookies if desired, this could potentially affect the availability and functionality of our services.
Any third party with whom we are allowed to share your Personal Information is authorized to use your Personal Information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control. You agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your Personal Information by them.
HOW LONG DO WE KEEP YOUR INFORMATION?
Unless otherwise required by law, we retain your information for as long as necessary to fulfill the purposes outlined in this privacy statement.
Unless otherwise required or permitted by law, we will only retain your personal information as long as it is necessary for the purposes set out in this privacy policy. Personal information will not be kept longer than 2 years for any purpose in this policy.
We will either delete or anonymize your personal information if it no longer needs to be processed, or, if that isn't possible (for instance, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is feasible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
By implementing organizational and technical security measures, we aim to protect your personal information.
To ensure the security of any personal information we process, we have implemented appropriate technical and organizational security measures. It is important to note, however, that the internet itself cannot be completely secure. Our Services are designed to protect your personal information, but you transmit personal information at your own risk. Only secure environments should be used to access the services.
DO WE COLLECT INFORMATION FROM MINORS?
Essentially, we do not knowingly collect data from children under 18 or market to them.
We do not knowingly solicit data from or market to children under 18 years of age. As a user of the Services, you represent that you are at least 18 years old or that you are a parent or guardian of a minor dependent who consents to use the Services. We will deactivate accounts containing personal information from children under 18 years of age and promptly delete such data from our systems if we learn that such information has been collected. Please contact us at info@HomeSpruce.com if you become aware that we have collected any data from children under 18.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are resident of the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.
DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
Our Data Protection Officer (DPO), can be contacted by email at support@HomeSpruce.com, or by post at info@homespruce.com if you have questions or comments about this policy.
Use of Your Profile Pictures and Other Job-related Picture
“Photos” is defined as any photograph(s), image(s), or graphic(s) that we obtain from Users through the HomeSpruce platform, including those uploaded by you or other Users, such as profile pictures and service-related job photos (See also additional related policies outlined in “Customer’s Confidential Information”, “Confidential Information”, “User Contributions” and other applicable sections in our HomeSpruce Terms of Service)
Unless we expressly obtain your permission, HomeSpruce will only use your Photos specifically for HomeSpruce-platform purposes, such as showing job-related pictures and marketing, advertising, and other related purposes. HomeSpruceenables Users to post job-related pictures to third-party websites and apps, including “before” and “after” job pictures. HomeSpruce will not share your Photos with other third parties for their direct marketing purposes.
Last updated September 30, 2023
If you have any questions about our use of cookies or other technologies, please email us at info@homespruce.com.
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